© 2019 iConnect Company Pty Ltd All Rights Reserved.   For Questions /  Contact us at masterclasshelp@gmail.com

  • Grey LinkedIn Icon
  • Grey Facebook Icon
  • Grey Google+ Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon

Refund Policy

Last updated: 24 March, 2019


These Event terms apply to iConnect Company’s:

  • face to face workshops

  • conferences

  • all live webinars; and

  • any other iConnect Company events, courses or programs (including assessments),

(each an "Event"), unless the Event has its own specific terms, in which case those terms will apply to the extent of any inconsistency with these Event Terms. For example, RG146 Compliance Solution RTO Policy 8: Fees, Charges and Cancellations contains specific deferral, refund and cancellation policies for relevant programs and Public Practice Program Intensive Rules and Regulations, and those specific Event terms will apply instead of these Event Terms where there is any inconsistency between the two.

These Event Terms govern iConnect Company Ltd ("iConnect Company") and each person ("Attendee, You or Your") who has either: (1) registered or enrolled to attend  or participate in an Event; or (2) been invited by iConnect Company to attend the Event.

In these Event Terms, the term “Registration” includes “enrolment”, and “Register” (which includes “enrol”) has a corresponding meaning.

Please read these Event Terms carefully as they contain important information. You acknowledge that You have read and agree to be bound by these Event Terms upon: (1) submitting Your Registration to iConnect Company (whether hard copy or electronic); or (2) attending or participating in the Event if You are not required to Register for the Event.

1. Registrations

1.1 Your Registration is subject to acceptance by iConnect Company which acceptance will be confirmed in writing (including but not limited to email) ("In Writing") after iConnect Company has received Your fully completed Registration, the fee (if required) related to your registration ("Fee") and any required supporting documents. iConnect Company may in its absolute discretion for any reason refuse to accept Your Registration.

1.2 iConnect Company’s preferred method of Registration is online. If You encounter difficulties with online Registrations, please contact us.

1.3 iConnect Company may provide offline Registrations via fax or mail. iConnect Company will use its best efforts to process offline Registrations within two (2) working days of receipt.

1.4 If iConnect Company has invited you in writing to attend the Event without the need to Register and / or make any payment, You must provide Your confirmation of attendance to iConnect Company within the time specified in the invitation (if any) in order for iConnect Company to register You for the Event.

1.5 The Fee for the Event is correct at the time of publication. iConnect Company reserves the right to change the Fee at any time but changes will not affect Registrations which have already been confirmed In Writing by iConnect Company.

1.6 Attendees travelling from overseas or out of state locations should obtain an Event confirmation from iConnect Company before confirming their travel arrangements. You remain solely responsible for any travel arrangements that you make.

2. Cancellation or Transfers by Attendee

2.1 Cancellation

2.1.1 Notification of cancellation of Your Registration for the Event must be made In Writing ("Notification") and sent to iConnect Company by mail or email to the attention of Member Administration at your local iConnect Company office. The Notification must include all relevant information regarding the bank account to which a possible refund may be remitted.

2.1.2 If the notification is received by iConnect Company ninety (90) days or more before the date of the Event ("Final Cancellation Date"), iConnect Company will provide You with a refund of the Fee minus any reasonable administration costs (as determined by iConnect Company). No refunds will be made for cancellations received after the Final Cancellation Date.

2.1.3 Subject to clause 2.1.2, no refunds will be given for Your cancellation of, or non-attendance at, any part of an Event. To avoid doubt, this clause 2.1.3 also applies to multi-day Events (held across more than one day). So, for example, if You Registered for a two-day workshop, there is no refund for day one if You only attend day two.

2.2 Transfers

You may transfer to another activity at the Event (for example, sessions, luncheons, workshops, presentations, seminars or any other activity offered at the Event, if any) ("Activity") by notifying iConnect Company in writing at least ninety (90) days prior to the Activity. Transfers are subject to the applicable Registration Fee (if any) for the Activity that You are seeking a transfer to.

2.3 Substitution

If You wish to send a substitute person to the Event or to an Activity in Your place, You must advise iConnect Company In Writing within ninety (90) working days prior to the Event or Activity. Substitutions are subject to any additional fees including but not limited to the applicable Registration Fee (for example, if the substitute is a non-member additional fees may be payable). This is solely at the discretion of iConnect Company and may be declined. iConnect Company must be notified in writing of the substitute person prior to attendance and must be confirmed and approved prior to the educational event in writing by iConnect Company

2.4 Credits

This clause 2.4 applies only to Events. Where a refund is not available, iConnect Company, at its sole discretion, may offer a credit. Any credits given must be utilised within the same calendar year in which the credit is issued.

3. iConnect Company’s rights

3.1 iConnect Company reserves the right at any time to:

(a) change the format, participants, content, location and timing or any

(b) postpone the Event or any part of the Event; or other aspect of the Event;

(c) cancel the Event or any part of the Event, and will not be liable to You for any damages, costs, losses or expenses of any kind incurred or suffered by You as a result of or in relation to iConnect Company modifying, postponing or cancelling the Event or any part of the Event.

3.2 If the Event is cancelled or postponed by iConnect Company:

(a) for reasons that are beyond its reasonable control, iConnect Company may retain the Fee and will not be required to make any refund of the Fee; or

(b) for reasons other than as set out in clause 3.2(a), iConnect Company will refund the Fee minus any reasonable administration costs (as determined by iConnect Company).

4. Your rights and obligations at the Event

4.1 iConnect Company reserves the right, without any liability, to refuse admission to, or to eject You from the Event, in its absolute discretion, including (without limitation), for failure to comply with these Event Terms or if in the opinion of iConnect Company You represent a security risk, nuisance or annoyance to the running of the Event.

4.2 You agree to comply with all reasonable instructions issued by iConnect Company or the operator of the venue for the Event.

4.3 All unauthorised photography and the recording or transmitting of audio or visual material, data or information is expressly prohibited at the Event and/or in or at the venue.

 4.4 You acknowledge that You may be filmed, sound recorded and/or photographed by iConnect Company, the media or any other party at the Event and iConnect Company may use or approve the use of the film, sound recording and/or photograph for any purpose and in any way whatsoever.

5. Limitations of Liability and Indemnity

5.1 Provisions of the Competition and Consumer Act 2010 and other laws in force from time to time in Australia may impose guarantees, warranties, conditions and obligations on iConnect Company ("Consumer Guarantees"). If any of these Event Terms are inconsistent with a Consumer Guarantee, the Consumer Guarantee will apply to the extent of such inconsistency. To the extent permitted by law iConnect Company’s liability and Your sole remedy will be limited to the refund of the Fee paid to iConnect Company. Subject to any applicable Consumer Guarantees, all guarantees, representations, conditions and warranties of any nature are expressly excluded.

5.2 Subject to any Consumer Guarantees and to the maximum extent permitted by applicable law, iConnect Company, its employees, agents and contractors will not be liable for personal injury or death, property damage, or any other loss (including without limitation, liability for negligence, breach of these Event Terms or any other agreement), damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or damage) that You may incur or suffer arising out of or in connection with the Event.

5.3 You agree to fully indemnify and hold iConnect Company, its employees, agents, contractors and sub-contractors ("Representatives") harmless from any claim, cost, demand, liability or damage (including legal costs, professional costs and other expenses on a full indemnity basis) incurred by iConnect Company and/or its Representatives arising out of or in connection with the Event, including but not limited to: (1) a breach of these Event Terms; (2) Your use of the venue or attendance at the Event; (3) any damage to the venue or any goods located at the venue; or (4) the infringement of any intellectual property or other right of any third party (including the venue) by You.

6. General

6.1 iConnect Company reserves the right to amend these Event Terms from time to time and You will be subject to the terms in force at the time iConnect Company Registers You for the Event or You attend the Event, if you do not need to Register, whichever is applicable.

6.2 Any failure, delay or relaxation on the part of a party in exercising, in part or whole, any power, right or remedy conferred upon that party by these Event Terms shall not operate as a waiver of that power, right or remedy.

6.3 If any provision of these Event Terms is invalid or not enforceable by a court of competent jurisdiction, the relevant term is to be read down and shall otherwise be capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Event Terms.

6.4 These Event Terms are governed by and are to be construed in accordance with the laws in force in Victoria. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria and waives any objection that it may have that proceedings have been brought in an inconvenient forum.


iConnect Company is committed to protecting Your privacy and the confidentiality and the security of personal information provided by You. The personal information You provide is necessary to process Your Registration form which may include updating Your record and profile information. We may use Your personal information to contact You about professional development and associated events,  provide You with the latest news as to conduct analysis or market research to identify the ongoing needs of registrants, how to become a member of iConnect Company and to generally provide You with information on services and benefits. Personal information provided by You may be disclosed to external organisations that we engage for certain business functions such as our mailing houses, printers, technology service providers and marketing and communications agencies. Your personal infoRrmation may be collected to enable You to access and use a iConnect Company online platform. Your personal information may be transferred or stored outside the country where the information was collected for the purposes stated above.

You have the right to access or correct any personal information we hold about You (subject to any applicable legal exceptions) and can do this via the. You can opt out of receiving further communications from us. For more information on iConnect Company’s privacy practices, see our Privacy Policy Page.